API Broker Back Office

The API Broker Back Office is a web tool available to the partner's operational teams. It allows you to check in real time the status of users, their investment accounts, portfolios, assets, transactions, and movements — without needing to interact directly with the API.

It is designed for operations, customer support, and compliance roles that need visibility into end-user activity on a day-to-day basis.

Access: Back Office credentials are configured by API Broker during the integration process. If you need access for your team, request it from your account manager.

What does your team use it for?

The Back Office is the starting point for resolving most operational queries without needing to escalate to technical support:

Verify whether a user was correctly registered and exists in the system
Check the status of an investment account (enabled, disabled, pending)
View a user's complete portfolio: ARS and USD balances, mutual funds, CEDEARs, equities, and bonds
Consult available instruments and assets
Review a user's market transaction history
Review the history of deposits, withdrawals, and market tickets
Validate a user's contact details (email, phone)
Manage operational settings and team permissions

Main sections

📊 Dashboards

General overview with key operational metrics and indicators. Provides a quick snapshot of the platform's overall status: active accounts, traded volume, recent deposits, and general user activity.

👤 People

Side menu → People

Allows you to search for any person (individual or legal entity) registered in the system.

Available filters:

Filter	Description
Date from / to	Registration date range
Person type	Individual, Legal entity, both
Investor ID / CUIT	Main search field
Client	Filter by partner

What you can look up:

Full name or company name
CUIT / CUIL and person type (Individual / Legal entity)
Nationality and contact details (email, phone)
Registration status (active / inactive)
person_id — the user's unique identifier in the system

Tip: for quick searches, use only the CUIT or Investor ID field and leave the rest empty.

🏦 Accounts

Side menu → Accounts

Allows you to check the status of users' investment accounts (investment_account_id).

Available filters:

Filter	Description
Investor ID	Brokerage account number
Investment Account	Internal account ID
Client	Filter by partner
Status	Account status
Fee schedule / Manager / Referral	Administrative data

What you can look up:

investment_account_id and brokerage account number
Account holder
Account status: Enabled / Disabled
General status: approved and other onboarding statuses
Fee group and assigned manager
Referral code

💼 Portfolio

Side menu → Portfolio

Shows the complete composition of a user's account, organized by asset type. This is the most commonly used view for balance and holdings queries.

Section	What it shows
Currency	Available balance in ARS and USD
Fund	Mutual fund units, price, and total valuation
CEDEAR	CEDEAR quantity, unit price, and valuation
Equity	Local equities, quantity, and valuation
Corporate Bond	Bonds, quantity, and valuation
ETF	ETFs held in portfolio

The portfolio may have a slight sync delay. If there is a discrepancy that cannot be explained, report it to API Broker support with the investment_account_id and the details of the mismatch.

📈 Assets

Side menu → Assets

Allows you to browse the catalog of instruments available on the platform: CEDEARs, equities, bonds, ETFs, and mutual funds. Useful for verifying whether a specific instrument is enabled for trading, checking its ticker, or validating its status in the system.

⚙️ Transactions

Side menu → Transactions

Allows you to check users' market transaction history: buy and sell orders, mutual fund subscriptions and redemptions, and MEP operations.

Useful for:

Verifying whether an order was submitted and its current status
Querying a user's transactions within a date range
Identifying orders in anomalous states (RETRY, NOT_SENT, REJECTED)
Responding to user inquiries about specific transactions

📄 Vouchers

Side menu → Vouchers

Allows you to check the complete history of fund movements for an account:

Deposits: fund credits to the investment account, with date, amount, and status.
Withdrawals: requested withdrawals with their current status (IN_PROGRESS, COMPLETED, REJECTED).
Tickets: vouchers for executed market transactions.

Useful for responding to user inquiries about specific movements, confirming whether a deposit was credited, or verifying the status of a withdrawal.

🔧 Configuration

Side menu → Configuration

Allows you to manage operational parameters of the platform, such as webhook configuration, fee groups, account managers, and other partner configuration options. Changes in this section may affect the behavior of the integration. If in doubt, consult with the API Broker team before making modifications.

🔒 Security

Side menu → Security

Management of Back Office users, roles, and permissions. Allows you to control which team members have access and at what permission level. If you need to add or remove users from the operational team, this is the relevant section.

Common use cases

"My user says they made a transfer but their balance is not showing"

Go to Vouchers → Deposits. Search by investment_account_id or CUIT. Check whether the deposit appears and its status. If it does not appear, the deposit may not have been matched by CUIT or may be pending due to banking hours.

"My user cannot trade"

Go to Accounts. Find the account and check the Account status field. If it shows Disabled, contact API Broker support to request re-enabling.

"My user says they have a balance but cannot withdraw"

Go to Portfolio. Verify that the balance appears in the Currency section (liquid balance). If the balance is in Fund (mutual fund), it must be redeemed first before a withdrawal can be made.

"My user placed an order but it does not appear as executed"

Go to Transactions. Search by brokerage account and date range. Check the order status. If it shows RETRY or NOT_SENT, report it to API Broker support with the details.

"My user is not receiving confirmation emails"

Go to People. Search by CUIT and verify the registered email address. If it is incorrect, report it to API Broker support to manage the update.

Account statuses

Status	Meaning	Recommended action
`Enabled` / `approved`	Active and operational	None
`Disabled`	Blocked account	Contact API Broker support
Pending approval	Onboarding in progress	Wait for notification or consult support

Common troubleshooting

Account not found in search

Verify that the brokerage account number is correct. Try searching by CUIT instead of Investor ID. Make sure there are no extra spaces in the search field.

Portfolio shows Total ARS as NaN

This is a display error. Add up each section manually. If it persists, report it to API Broker support.

Holdings do not match expected values

There may be a sync delay. If the discrepancy persists for more than 30 minutes, report it to support with the investment_account_id and the details.

An order shows status RETRY or NOT_SENT

Report it to API Broker support with the investment_account_id and the order identifier to manage a retry or correction.

Important notes

The Back Office displays consolidated information. For complex cases requiring more technical detail, the API Broker support team has access to additional tools.
User data (CUIT, email, phone) is sensitive information. Handle it confidentially and only for operational purposes related to the account.
For any action that requires modifying user data (updating email, re-enabling an account, correcting a CBU), contact the API Broker support team rather than attempting it directly.